Communication Audits:
The assessment process provides management with factual, measurable evidence regarding the effectiveness of management meetings, announcements and senior management communications, internal publications and external publications including intranet design. Measuring the effectiveness of these one and two-way communications is critical in helping organizations improve their internal communications and ultimately their relationships with stakeholders.

Internal and External Relationship Audits:
Whether looking internally at employee relationships or externally with customers and other stakeholders, our relationship audits are a comprehensive analysis of organizational issues. Our research approach is behavioral and action oriented, and includes focus groups, one-on-one interviews, written surveys as well as review of one-way and two-way tools. This enables the client to identify the real issues forefront in the minds of their internal and external stakeholders.

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Culture Audits:
Conducting a culture audit is particularly valuable during times of change, e.g., before a merger or acquisition, after an expansion or reduction in staff, or when markets, products or services change. The audit helps management by exposing gaps between the espoused values of the organization and how the organization actually conducts business. The gaps between the written word and how people experience the organization will routinely create conflict and create an atmosphere of mistrust and apathy. Once the weaknesses are identified, management can focus on the most critical issues and begin involving staff in shaping more effective programs, communications, and processes.

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