It's no longer enough just to achieve customer satisfaction.
To be competitive in today's world,
an organization must provide customer delight
Hunter Rawlings III, president, Association of American Universities honored during Counselor's to Higher Education Spring Conference as Pat Jackson Annual Lecturer
Motivating Community Behavior", Local Solutions Conference, Tues. May 20, 2014 at the Radisson, Manchester, NH: Discussion leaders Christa Daniels, Antioch University and Robin Schell, Jackson Jackson & Wagner
Standards Validation Paper Wins Jackson-Sharpe Award at IPRRC
The Court of Public Opinion vs.
JJ&W's well received PRSA National Conference workshop is also now available for those who would like to explore the difficulties of and techniquesfor balancing legal and reputational outcomes.
The workshop, available for groups or internal staff, can be expanded to up to a half day or morein order to explore legal issues