It's no longer enough just to achieve customer satisfaction.
To be competitive in today's world,
an organization must provide customer delight
PR Bootcamp by Robin Schell, APR, Fellow PRSA March 11 & 12, 2014 Miami, FL. To register, go to www.prsa.org and click on professional development
March 26, Behavioral Strategic Planning Workshop,
Go to PRSA.org for more information!
Also if your department or
organization would like a personal
The Court of Public Opinion vs.
JJ&W's well received PRSA National Conference workshop is also now available for those who would like to explore the difficulties of and techniquesfor balancing legal and reputational outcomes.
The workshop, available for groups or internal staff, can be expanded to up to a half day or morein order to explore legal issues