"It's no longer enough just top achieve customer satisfaction.
To be competitive in today's world, an organization must provide customer delight"
Jackson & Jackson Behavioral Science Prize Winner: Shannon Bowen, 2012 Counselors to Higher Education Annual Patrick Jackson Lecturer: Rebecca Chopp, President, Swarthmore College Jackson Jackson & Wagner is a behavioral public relations and management consulting firm, founded in 1956. Our counseling approach is based on how people behave as individuals and within groups. This focus on behavior helps us to anticipate how groups may act or react to issues or situations. We use a variety of research methodologies to provide clients with factual information about what motivates their employees, customers, and other important constituents. Identifying what is in the hearts and minds of key stakeholders enables our clients to build and maintain positive relationships with their internal and external constituents. More information... |
May 10th seminar
"Effective Communication in a
Politically Charged Environment"
June 12 - 13, 2012:
PR Bootcamp, Arlington, VA
To register, Vist the Professional Development section of the PRSA's website www.prsa.org
June 27th:
The Art and Science of Strategic Planning"6:30 p.m. - 8:30 p.m.
Microsoft New England Research & Development Center
(NERD)
One Memorial Drive, Cambridge, MA
